FAQ
Frequently Asked Questions
Find answers to common questions about our computer repair and IT services.
Computer Repair & Maintenance
Common questions about our repair services
How long does a typical computer repair take?
Most repairs are completed within 24-48 hours. However, the exact time depends on the issue and required parts. We'll provide you with an estimated completion time after diagnosing your device.
Do you offer on-site repairs?
Yes, we provide on-site repairs for both residential and business customers. Some issues can be resolved remotely, while others may require in-person service.
What types of payment do you accept?
We accept all major credit cards, debit cards, cash, and electronic transfers. For business clients, we also offer invoicing options.
Hardware & Network Services
Questions about upgrades and networking
What kind of hardware upgrades do you recommend?
Common upgrades include adding RAM, switching to an SSD, upgrading graphics cards, and expanding storage. We'll assess your needs and recommend the most cost-effective upgrades for your use case.
Can you help set up a business network?
Yes, we provide complete network solutions for businesses, including network design, installation, security setup, and ongoing maintenance.
Do you provide WiFi optimization services?
Yes, we can analyze your WiFi coverage, eliminate dead zones, and optimize your network for better performance and reliability.
Security & Data
Information about security services and data protection
Can you recover lost data?
In many cases, yes. We offer data recovery services for various scenarios, including accidental deletion, drive failure, and virus damage. Success rates depend on the specific situation.
How do you handle virus removal?
We use professional-grade anti-malware tools and manual removal techniques to eliminate viruses and malware. We also implement preventive measures to protect against future infections.
Do you offer ongoing IT support for businesses?
Yes, we provide managed IT services and ongoing support contracts for businesses. This includes regular maintenance, monitoring, and priority response to issues.
Warranty & Support
Questions about our service guarantees
Do repairs come with a warranty?
Yes, all our repairs come with a 90-day warranty. If the same issue recurs within this period, we'll fix it at no additional cost.
What if I'm not satisfied with the service?
Your satisfaction is our priority. If you're not happy with our service, we'll work with you to make it right or provide a refund according to our satisfaction guarantee.
Still have questions?
Contact us for answers to any other questions you might have about our services.